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Terms and Conditions
Orders
Orders are shipped next working day, whereever possible, providing they are in stock. If the item is out of stock, we will contact you and advise you of possible delivery date, or alternative product.
Delivery/Postage & Packing - See the about us section
Your right to cancel:
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products, we can accept returns of complete product, which is unused and in an "as new" condition. To cancel this contract, please pack the relevant item securely, and send it to us at: SJA Limited Breck Lodge Kniveton Ashbourne Derbyshire DE6 1JF so that we receive it within 7 working days after the day of the date that the item was delivered to you, you must enclose or email a letter confirming your wish to cancel the contract. For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
As a customer, we will only ever use your email address to contact you about your order, or to send you a doghaus newsletter, which you have the right to unsubscribe from at any time. We will NEVER sell your details or use them for any other purpose.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
If you pay via paypal the only information we get is your order details and your name and postal address, and any information you put in the extra information section, we DO NOT get your credit card information or phone number.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us
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